Customer Service – DeGesh School of Entrepreneurship

The Professional Diploma in Customer Service is a course designed to equip individuals with the knowledge and skills required to excel in customer service roles. It focuses on developing strong communication, problem-solving, and relationship-building skills to ensure customer satisfaction and loyalty. The course also emphasizes the importance of understanding customer needs and expectations, as well as handling challenging customer situations with professionalism and empathy.

Our courses are fully online, allowing you to learn anytime, anywhere, at your convenience. This flexibility enables you to enhance your skills and gain new knowledge without disrupting your schedule. We also provide online support and offer one-on-one lectures for personalized guidance, ensuring you receive the best learning experience—even during breaks or holidays.

Learn new skills at your own pace with our fully online courses, accessible anytime, anywhere. Get expert support and study with complete flexibility. Upgrade your knowledge effortlessly, even during breaks or holidays.

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Entry Requirements

The applicant is expected to have the following:

18 years and above
Secondary or high school certificate
Speaking, writing and reading English language (no formal English language test is required)
Valid passport or national identification card

Admission Session

This course is available throughout the year. Meanwhile, each academic session begins every
month. For example, if you applied on the 13th of a month and you complete your admission
procedure before the end of such month, your academic session begins on the 1st of the
following month.

Admission Procedure

Every applicant is required to apply through our online application system (Apply Now). Applicants are advised to provide all required information, documents and pay an application fee. The application fee is £10 regardless of the country of the applicant. The applicant is expected to receive a confirmation email. When the application is received, the admission team will check provided information and documents. Then, the decision will be made and communicated to the applicant. Once the applicant accepts the admission offer, information about the payment, course schedule and other information will be sent.

Course Content

The following topics will be covered during the course:

Customer Service Fundamentals
Effective Communication Skills
Customer Relationship Management
Problem-solving and Conflict Resolution
Service Excellence
Service Recovery
Customer Service in a Digital Age
Teamwork and Collaboration
Customer Service in Different Industries
Customer Service Metrics and Evaluation
Ethics and Professionalism
Customer Service Leadership

Course Assessment

There are two forms of assessment for this course. The first one is an online test where basic knowledge and understanding of the students will be assessed. The second one is a submission of an assignment. The course lecturer and DSE academic team assess it to determine the level of skills and knowledge of the student.

Fee and Payment Plans

Live Online: Full payment
Intensive: 2 installment payments
Fast Track: 3 installment payments
Standard: 4 installment payments

Note: Fees depend on nationality. Click HERE to find out more.

Career Path

Career options for Professional Diploma in Customer Service graduates include Customer Service Representative, Customer Service Supervisor/Team Leader, Customer Service Manager, Client Relationship Manager, Customer Experience Specialist, Sales Support Representative and Call Center Manager. These are just a few examples of the career paths you can pursue with a professional diploma in Customer Service. The specific job titles and opportunities may vary depending on the industry and organization you choose to work in.

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